Terms and Conditions


Welcome to Pier Laundry, where your satisfaction is our utmost priority. We treat your laundry as if it were our own, but before we begin, let’s establish some guidelines to ensure that we’re on the same page. By using our service or equipment, you agree to the following Terms and Conditions.


Self-Service Laundry


For our valued Self-Service laundry customers, we provide the convenience of using our machines with your own detergents and products to wash and dry your clothes without the need for supervision. Your laundry is important to us, and we want to ensure a smooth experience. Here are some key points to keep in mind:


  1. Machine Usage: You are welcome to use our washers and dryers with your preferred detergents and products. Please follow the manufacturer’s instructions on the proper use of our machines. While we take every precaution to avoid damaged laundry with regular maintenance and servicing of the machines, we cannot be held responsible for any damage to your laundry during this process.
  2. Normal Wear and Tear: As with any laundering process, normal wear and tear is inevitable. This includes occurrences like button loss, fading, and minor abrasions. We treat your laundry with care, but some signs of everyday use may occur.
  3. Unacceptable Items: We reserve the right to refuse the use of our machines for any laundry that may pose difficulties in our standard process. This includes items that are excessively soiled, biohazardous, certain rugs, or anything that, based on our experience, we believe may not withstand the washing process. Please understand that we prioritize the safety of our employees and customers, and functionality of our equipment.
  4. Dry-Clean Only Items: Please refrain from including items labeled as “dry-clean only” in our washing machines, as our process is designed for common washing and drying techniques.
  5. Machine Adjustments: Once you start a laundry cycle in our machines, we cannot rerun the machines for any reason, including adding more soap, too much soap, changing heat settings, or making any other adjustments. Please ensure that you make all necessary selections before starting the machine.
  6. Cleanliness: After using the machines, please ensure that you leave them in a clean and tidy condition for the next customer. Dispose of any waste, such as lint and debris, appropriately.
  7. Supervision: While we offer the convenience of Self-Service, we do not provide supervision or assistance during the laundry process. Please ensure that you are familiar with the operation of our machines and take appropriate precautions when using them.
  8. Maintenance: If you notice any issues with the machines, such as malfunctions or leaks, please report them to our staff immediately. Do not attempt to repair or modify the machines yourself.
  9. Lost or Forgotten Items: We do not inventory items used in Self-Service laundry. Please double-check the machines and the surrounding area for any forgotten items before leaving the premises. We cannot be held responsible for lost or forgotten belongings.

By using our Self-Service laundry facilities, you agree to abide by these guidelines and take responsibility for your laundry and the proper use of our equipment. We are committed to providing a clean and efficient environment for your laundry needs and appreciate your cooperation in maintaining our facilities.


Wash-and-Fold Laundry Terms


  1. Suitability for Laundering: When you use our service, you’re confirming that your clothes can handle a standard washing and drying process. Please understand that we cannot be responsible for any damage to clothing that isn’t suitable for this process. Additionally, we reserve the right to decline service for items that may pose a risk to our staff’s safety, such as heavily soiled items.
  2. Damaged Laundry: We take every precaution to avoid damaging your laundry by servicing and maintaining our machines to the highest standards. However, we cannot check pockets for forgotten items, so we cannot be held responsible for any damage caused by items left in your laundry. Similarly, if you inform us of a lost item after the fact, we cannot guarantee recovery.
  3. Normal wear and tear: is inevitable with laundering, including things like button loss, fading, and minor abrasions. We also reserve the right to refuse cleaning any laundry that may pose difficulties in our standard process.Please refrain from including items that are labeled “dry-clean only” or unsuitable for common washing and drying techniques.We typically wash all items together. If you prefer separate loads, you can divide your laundry into bags for an additional fee of $5 per load. Keep in mind that we do not sort laundry according to your instructions, so please handle the separation and take responsibility for the contents of each load. We also cannot be held responsible for color bleeding or dimensional changes.
  4. Lost Laundry: While we’d love to individually inventory every piece of laundry, it’s not feasible. Therefore, we cannot be held responsible for lost laundry. Rest assured, we carefully track your clothes with tags and ensure they are secure within our facility. If you believe something is missing, please notify us within 24 hours of receiving your clean clothes for the best chance of recovery.
  5. Allergies: We use Alondra Brand laundry detergents for personal laundry. While this brand markets their products as “phosphate free,” please be aware that we share washing machines with others, which may have used different detergents in the past.
  6. Miscellaneous: As our business evolves, we may need to update the terms of this agreement. We encourage you to periodically check for any changes. In the unlikely event of a dispute, you agree that any legal action pertaining to this agreement or Pier Laundry will be conducted in the Courts of Illinois.

SMS Marketing Opt-In


At Pier Laundry, we value your convenience and want to keep you in the loop about our exciting promotions and updates. If you wish to receive exclusive offers and important information via SMS, please consider the following:


Opting In:

  • Acceptance of SMS Marketing: By providing your mobile number and opting in, you consent to receive SMS messages from Pier Laundry regarding promotions, special offers, and important updates related to our services.
  • Standard Message and Data Rates May Apply: Keep in mind that standard message and data rates may apply based on your mobile carrier plan. Please check with your carrier for more information.

Opting Out:

  • Easy Opt-Out Option: If at any point you decide that you no longer wish to receive SMS messages from us, simply follow the opt-out instructions provided in our messages. We respect your choice and will promptly remove you from our SMS marketing list.

Our Commitment:

  • Privacy and Security: Your privacy is important to us. We assure you that your mobile number will be kept confidential and used solely for the purpose of delivering relevant SMS communications from Pier Laundry.
  • Frequency of Messages: We strive to send messages that are valuable and not overwhelming. You can expect to receive periodic updates on promotions and important announcements.

Important Note:

  • Refusal of Service: While we encourage you to opt-in for SMS updates, we reserve the right to refuse SMS marketing service to any individual if we suspect misuse or violation of our terms.

By opting in for SMS updates, you enhance your experience with Pier Laundry and stay informed about the latest offers. Thank you for choosing Pier Laundry for your laundry needs.


Thank you for choosing Pier Laundry. We look forward to serving your laundry needs.

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